Support Programs >>>
Solutions to Power Your Success
Customer support is a top priority at Permuta so we include standard with every purchase. Our Customer Support Program is a cost effective, flexible program for customers to plan, request, receive, and manage support for DefenseReady and FedReady Products directly from Permuta. We offer a range of customer support plans, which provide access to resources, expertise, and technical support to help customers achieve functional, operational, and cyber security requirements.
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Customer Support Plan Side‐By‐Side Comparison
Term, Condition or Limitation
Minimum Plan Term
Benefit Availability
Advisory Support
Sustainment Support
Problem Resolution
Rapid On-Site Support
Configuration Support
Training Support
Cyber Security Support
Scheduled On-Site Support
Eligible for Managed Projects
Solution Development Support
On-Boarding Support
Available Response Level
Severity Level 1
Severity Level A
Severity Level B
Severity Level C
Rollover Support Credits
Allowed Number of Approved Requestors
(other than admins)
Standard
12 months
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Silver
12 months
N/A
N/A
N/A
N/A
N/A
N/A
25
1
Gold
12 months
N/A
N/A
N/A
50
2
Platinum
12 months
100
4
OnBoard
12 months
200
2
Pilot
12 months
200
2