Permuta Technologies

Your success is our mission.

Support Programs >>>

Solutions to Power Your Success

Customer support is a top priority at Permuta so we include standard with every purchase. Our Customer Support Program is a cost effective, flexible program for customers to plan, request, receive, and manage support for DefenseReady and FedReady Products directly from Permuta. We offer a range of customer support plans, which provide access to resources, expertise, and technical support to help customers achieve functional, operational, and cyber security requirements.

View Customer Support Plan Overview

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Customer Support Plan Side‐By‐Side Comparison


Term, Condition or Limitation

Minimum Plan Term

Benefit Availability

Advisory Support

Sustainment Support

Problem Resolution

Rapid On-Site Support

Configuration Support

Training Support

Cyber Security Support

Scheduled On-Site Support

Eligible for Managed Projects

Solution Development Support

On-Boarding Support

Available Response Level

Severity Level 1

Severity Level A

Severity Level B

Severity Level C

Rollover Support Credits

Allowed Number of Approved Requestors
(other than admins)



Standard

12 months


N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A


N/A

N/A

N/A

N/A

N/A



Silver

12 months


N/A

N/A

N/A

N/A

N/A


N/A

25

1



Gold

12 months


N/A

N/A

N/A


50

2



Platinum

12 months



100

4



OnBoard

12 months



200

2



Pilot

12 months



200

2